What is the Commerce Cloud?

Salesforce Commerce Cloud, formally known as Demandware, is a cloud-based e-commerce platform that unifies the e-commerce experience across all channels (mobile, web,  social, store, etc.) to create a personalized shopping journey for every customer.

It is a comprehensive solution that assists businesses from product management to order fulfilment and customer service. With the help of Commerce Cloud, businesses can create a seamless shopping experience for their customers, from browsing to checkout.

Commerce Cloud provides a range of tools and end-to-end solutions to streamline business operations, enhance the customer experience, and manage their online store, including product management, order management, and payment processing. The platform also integrates with other Salesforce products, such as Sales Cloud and Service Cloud, allowing businesses to centralize their customer data and streamline their sales and service processes.

Commerce Cloud Variants

B2C (Business-to-Consumer) Commerce Cloud and B2B (Business-to-Business) Commerce Cloud has two main variants :

  • B2C (Business-to-Consumer) Commerce Cloud: Businesses can use B2C Commerce Cloud to coordinate their customers’ online experiences and transactions across digital platforms and devices on both web and mobile sites. This enables retailers to launch sites for multiple brands and locations and manage them all in one place.
  • B2B (Business-to-Business) Commerce Cloud: With B2B Commerce Cloud, natively built on the Salesforce Lightning Platform, customers can combine their commerce and CRM data effortlessly. This results in a comprehensive view of the customer or account, accessible to the customer, their distributors, and buyers. 

How Commerce Cloud will help businesses?

Commerce Cloud leverages a load of benefits for businesses to nourish their e-commerce growth. Some of the key benefits are:

Seamless shopping experience:

Commerce Cloud delivers a seamless shopping experience for customers, from browsing to checkout. This enables businesses to increase customer satisfaction and reduce shopping cart failure rates.

Increased conversion rates:

with its AI tools and reps, businesses can optimize their online store, including product recommendations, promotions, and upsells. which results in increased conversion rates and more sales.

Improved customer service:

Commerce Cloud integration with Salesforce Service Cloud facilitates businesses' to attain a more solicited customer service experience and improved customer satisfaction.

Mobile Optimized:

This platform is designed to deliver a seamless shopping experience for customers, whether they are shopping on their desktop or mobile device.


Since It is a cloud-based platform, which means that businesses can scale their online store as their business expands. This enables businesses to stay ahead of the competition and grow their online sales channels.

Why Should You Hire CloudCache Consulting to Implement Salesforce Commerce Cloud?

CloudCache Consulting is an official Salesforce Gold Partner that provides expert guidance and support for Salesforce Commerce Cloud implementations. Our certified Salesforce Consultants have extensive experience assisting businesses of all sizes in the implementation and maintenance of Salesforce products.

You should choose CloudCache Consulting for your Commerce Cloud implementation because of our


CloudCache Consulting has a team of experts who have years of experience working with Commerce Cloud. They have the expertise to help businesses implement and optimize the platform to meet their specific needs.


We work with businesses of all sizes, from small startups to large enterprises, and we offer customized solutions to meet the unique needs of each business.


We understand the importance of delivering a cost-effective solution, and we work with businesses to create a solution that fits their budget and meets their goals.


Our team of experts is always available to provide ongoing support and help businesses get the most out of their Commerce Cloud.

Proven results: 

CloudCache Consulting has a track record of delivering results for businesses. Our team has helped businesses increase their conversion rates, improve customer satisfaction, and drive more sales.

What Are The Commerce Cloud Products And Capabilities


Salesforce Commerce Cloud For B2C

B2C Commerce lets brands create and coordinate shoppers’ online experiences and transactions across digital channels and devices. Web and mobile sites are a huge part of the online experience. Commerce Cloud lets retailers launch sites for multiple brands and geographies and then manage them all in a single place.

Salesforce Commerce Cloud For B2B

B2B Commerce is built natively on the Salesforce Lightning Platform. This means that our customers, their distributors, and ultimately their buyers seamlessly combine B2B Commerce and their Salesforce CRM data for a complete view of the customer or account.

Secured Logins

Accommodate hundreds of items per order

Make orders fast and easy

Custom storefront themes

Catalogue management

Customised pricing module

Complex shipping functionality

Multiple Payment types

Salesforce Commerce Cloud For B2B2C

B2B2C Commerce, also built on the Customer 360 Platform, helps B2B merchants sell direct to consumer quickly and easily, even if it’s for the first time. Benefits include:

Deliver quick time to value

Drive intelligent experiences.

Unify your operations

Connect your customer’s journey

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