What is Field service lightning

Salesforce Field Service Lightning (FSL) is a robust service management platform that assists organizations to streamline their field service operations and enhance customer satisfaction.FSL offers a comprehensive suite of tools for handling work orders, resources, schedules, and customer service interactions.

It leverages a number of features to make field service management more efficient and effective. Some of its limelight features are

  • Work Order Management
  • Resource Management 
  • Schedule Management
  • Customer Service Interactions
  • Mobile Integration

In spite of these core features, FSL also presents a number of third-party integration apps and add-ons that can be customized to meet the specific needs of a business. These include integrations with GPS systems, mapping tools, and asset tracking systems, as well as add-ons for dispatch, dispatch scheduling, and customer self-service.

How FSL will help businesses

Field Service Lightning (FSL) can significantly benefit businesses by streamlining their field service operations and enhancing overall efficiency and customer satisfaction.

The following are some ways FSL can help organizations:

Improved Work Order Management: 

FSL provides a comprehensive suite of tools for managing work orders, from creation to completion. This helps businesses assure that work orders are managed quickly and efficiently, reducing downtime and improving customer satisfaction.

Better Resource Management:

FSL's resource management system allows organizations to schedule and manage resources such as vehicles, technicians, and equipment. This ensures that the right resources are in the right place at the right time resulting in reduced downtime and improved overall efficiency.

Streamlined Scheduling:

FSL's scheduling system enables businesses to handle schedules for technicians and other resources, providing real-time updates and notifications. This helps in improving the speed and efficiency of field service operations.

Enhanced Customer Interactions:

FSL offers tools for managing customer interactions, including case management, chat, and social media integration. This assists businesses to improve customer satisfaction and increase loyalty.

Mobile Capabilities: 

FSL is designed for mobile users, allowing technicians to access and update work orders, schedules, and other information on the go. This provides technicians with real-time information and helps in improving the speed and efficiency of field service operations.

How CloudCache consulting can help businesses:

CloudCache Consulting can help businesses with Field Service Lightning (FSL) implementation by providing expert guidance and support throughout the implementation process. 

We assist our clients in following ways to make their business more beneficial with FSL.

FSL Assessment:

We can conduct a comprehensive assessment of a business's existing field service operations to determine the best FSL implementation approach.

Implementation Planning:

CloudCache Consulting can help businesses plan their FSL implementation, including identifying the right features, integrations, and add-ons to meet their specific needs.

Customization and Integration:

We can help businesses customize and integrate FSL to meet their unique requirements, including integrating with other systems such as GPS, mapping tools, and asset tracking systems.

Training and Support:

CloudCache Consulting can provide training and support to help businesses get the most out of their FSL implementation, including ongoing support and maintenance to ensure the platform is running smoothly.

Optimization and Enhancements:

We can help businesses optimize and enhance their FSL implementation over time, including adding new features, integrations, and add-ons as needed to meet evolving business needs.

We have complete expertise in FSL. Whether it's assessing existing operations, planning the implementation, customizing and integrating the platform, providing training and support, or optimizing and enhancing the platform over time, CloudCache Consulting can help businesses get the most out of their FSL implementation.

Components Of Salesforce Field Service Lightning

With automated processes to get the right person to the job at the right time, you conserve resources and costs. Improve service by connecting with employees right within the app and instantly view knowledge articles


Core field service

Advance Scheduling


FSL Mobile app

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