35% increase in Customer Satisfaction.
Benefits for Companies.
22% decrease in Support Cost.
26% increase in Customer Retention.
28% increase in Agent Productivity.
Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their finger tips for a 360-degree view of customers.
Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
Customize and automate any customer service or approval process with drag-and-drop simplicity using Workflow.
Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.
Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently.
Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.
Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer. Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently. Multi-channel support: You can communicate with the customers on their preferred channels like emails, chats, phone calls, etc.
Service Cloud Console
Service Level Agreements
Visual SLA Timelines
Add-On: Live Agent
Add-On: Live Messaging