- A Comprehensive Guide to Creating Reports in Salesforce Marketing Cloud - CloudCache Consulting

A Comprehensive Guide to Creating Reports in Salesforce Marketing Cloud

Salesforce Marketing Cloud stands out as a robust platform that empowers marketers with a suite of tools to leverage their data effectively. Among its many features, Salesforce reporting plays a pivotal role in providing actionable insights to gauge the performance of marketing campaigns. Whether you are a seasoned Salesforce Marketing Cloud consultant or a developer looking to harness its capabilities, mastering the art of creating reports is key to unlocking the platform's full potential. This not only leads to a comprehensive understanding of your customers but also enables you to take timely optimization actions that can drive long-term business growth.

Salesforce Marketing Cloud Reporting

The Reporting Capability within Salesforce Marketing Cloud is instrumental in evaluating the effectiveness of marketing efforts. One of its standout features is the Analytics Builder, which serves as a game-changer by allowing marketers to create, customize, and analyze reports and dashboards tailored to their specific needs. This revolutionary tool provides valuable insights into various aspects, such as campaign performance, customer interactions, and overall marketing effectiveness. Additionally, the Analytics Builder seamlessly integrates with multiple Salesforce reporting options, enhancing its convenience and usability.

When it comes to the types of reports available in Salesforce Marketing Cloud, there are several key categories:

  • Standard Reports: These reports offer a straightforward way to assess campaign performance without requiring deep technical expertise. They provide a quick snapshot of key metrics and performance indicators.
  • Data Views: By leveraging query activities in Automation Studio, marketers can easily retrieve engagement data from Marketing Cloud tables. This allows for more in-depth analysis and customization of reports based on specific data sets.
  • Discover Reports: Tailored for specific scenarios, discover Reports provide insights into unique business challenges or opportunities. They are designed to deliver actionable intelligence with simplicity at their core.

Within the zone of Standard Reports, Salesforce Marketing Cloud offers a range of pre-built reports designed to track various aspects of campaign performance. These reports can be run manually or scheduled to run automatically, providing users with flexibility and convenience. However, it's essential to note that there are size limitations for sending reports, typically around 6–7 MB. In cases where reports exceed this limit, leveraging the Enhanced FTP option can ensure successful delivery to intended recipients.

Accessing Reporting Feature

To access the Reports feature in Salesforce Marketing Cloud, users can navigate to Analytics Builder and select the Reports tab. From there, they can choose from a variety of standard reports based on their specific needs, such as reports related to Journey Builder, Email Studio, MobilePush, MobileConnect, Microsites, GroupConnect, Contacts, CloudPages, or MC Administration.

Getting started with Reports in Salesforce Marketing Cloud involves familiarizing yourself with the Reports Overview screen, which serves as a central hub for all reports across different modules like Mobile Studio, Email Studio, SocialPages, CloudPages,  Microsites, Contact Counts, and JourneyBuilder. This screen provides a comprehensive view of the latest reports, allows users to create and manage report shortcuts for quick access, offers a catalog of all available reports, and provides detailed information through the Activity Log Screen.

Steps for Creating Reports in Marketing Cloud

By mastering the art of creating reports in Salesforce Marketing Cloud and leveraging its powerful reporting capabilities, marketers can gain deeper insights into their campaigns, drive measurable results and optimize their strategies effectively that contribute to overall business success.

  • Step 1: Begin by navigating to Analytics Builder within Salesforce Marketing Cloud. Once there, click on the Reports tab to access the reporting features.
  • Step 2: In the Reports section, under the Overview Tab, you'll find a button labelled "View Catalog." Click on this button to view a list of available reports along with their names and descriptions. This catalog provides an overview of the reporting options at your disposal.
  • Step 3: From the catalog, select the specific report you want to create. After selecting the desired report, tap on the "Create" button to start the report creation process.
  • Step 4: Customize your report by selecting the desired date range and associated campaign. Once you've made these selections, click the submit button to generate the detailed report based on your criteria. This report will contain valuable insights that you can use to analyze your marketing efforts.
  • Step 5: To keep your reports up-to-date with the latest data, click the "Run" button. This action will update the report with fresh information, providing you with real-time insights into your campaigns' performance and effectiveness.


Salesforce Marketing Cloud stands out as a premier digital marketing solution, offering automation and streamlining capabilities for marketing campaigns across various channels such as emails, mobile apps, and social media platforms. The platform's user-friendly interface and robust reporting features make it effortless to create reports and present data in a clear and concise format.

By leveraging Salesforce Marketing Cloud's Analytics Builder, businesses can gain valuable insights into their marketing data, enabling informed decision-making and optimization of marketing strategies. For expert guidance on maximizing your campaign impact and leveraging the full potential of Salesforce Marketing Cloud, consider partnering with CloudCache Consulting

As a trusted Salesforce Consulting firm, CloudCache Consulting offers specialized services in omnichannel strategies and cost-effective Salesforce Marketing Cloud solutions, supported by a certified team of Salesforce experts. Leverage our Salesforce Professional Resources in your business for success with CloudCache Consulting's tailored approach and industry-leading expertise in Salesforce Marketing Cloud.

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