Mailchimp and Zoho Integration For a Education and Training Provider

About The Company:

Our client is a leading online professional development and training provider for airport managers and personnel worldwide. With a commitment to offering top-tier education, training, and coaching, they serve a global clientele of aviation professionals.

Customer Challenges: 

The client faced a significant challenge in managing customer data effectively. Despite using MailChimp for newsletters and communication, they stored all customer details within the platform rather than utilizing their Zoho CRM to its full potential. This led to inefficiencies in customer segmentation, communication tailoring, and overall business growth potential.


Recognizing the need for streamlined processes and enhanced data management, the client sought our assistance. After conducting a comprehensive needs assessment, We implemented a seamless integration between Zoho CRM and MailChimp.

We followed the below steps for this seamless Zoho CRM and  Mailchimp integration.

First, navigate to Setup > Marketplace > All. If the Mailchimp extension isn't installed, search for it and proceed with installation. Accept the terms and conditions, granting necessary access. Click "Authorize" to integrate with your Mailchimp account or defer this step for later. Once installed, the Mailchimp list will appear in Modules. Proceed to the Mailchimp Module, synchronize, and map contacts with CRM modules. Data from Mailchimp will then be pushed into the designated CRM module (e.g., leads, contacts, accounts). With the integration complete, finalize any required customizations. We've ensured the solution is ready for deployment, emphasizing seamless functionality and streamlined processes.

Additionally, We customize the CRM by creating specific fields to facilitate efficient data manipulation and robust reporting capabilities. Then, we efficiently migrated customer data from MailChimp to Zoho CRM, ensuring a smooth transition and alignment of data fields between the two systems.


The integration of Zoho CRM and MailChimp yielded significant benefits for the client, such as:

  • Centralized Data Management: All customer details are now stored in a single, centralized location within Zoho CRM, eliminating data silos and ensuring accuracy and consistency.
  • Automated Data Updates: Any changes or updates to customer details within Zoho CRM are automatically synchronized with MailChimp, eliminating manual entry and reducing errors.
  • Enhanced Customer Segmentation: The client can now segment contacts in MailChimp based on specific criteria, allowing for targeted and personalized communication strategies.
  • Streamlined Processes: Automation features enable the client to automate processes such as sending welcome emails to new clients, improving efficiency and saving time.
  • Comprehensive Contact History: A complete record of all interactions with leads and customers is now conveniently stored within Zoho CRM, providing clear visibility into the pipeline and conversion stages.

Technology and Tools Used:

Mailchimp, Zoho CRM, Zoho Market Place.

Final Words:

By partnering with CloudCache Consulting to integrate Zoho CRM and MailChimp, The client hasimproved customer communication and efficiency and laid a solid foundation for future growth and scalability. This strategic initiative underscores our commitment to delivering exceptional service and value to its global clientele of aviation professionals. Contact us today for our Zoho CRM integration Services. You can read our clients' reviews on Fiverr.

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