Salesforce and ERP Integration using Mulesoft for a Manufacturing Leader

Summary

A mid-sized manufacturing company needed a unified view of customers, orders and production data. Their sales and operations teams were working in silos, which slowed down quoting, order processing and service response. CloudCache Consulting delivered a full Salesforce and ERP integration using MuleSoft. The result was faster quote-to-cash, better order accuracy and stronger visibility across the business.

About The Client

The client is a global manufacturer of industrial equipment. They manage a complex supply chain with custom orders, long production cycles and multiple distribution partners. Their ERP held most of the operational data, while Salesforce was used for sales and service. The systems did not communicate in real time.

Customer Challenges

• Sales teams could not see real-time inventory, pricing or production status inside Salesforce.
• Orders created in Salesforce required manual entry into ERP, causing delays and errors.
• Service teams lacked visibility into asset history and warranty details.
• Leadership needed a single source of truth for customers and operational performance.
• Existing integrations were point-to-point and hard to maintain.

Solution

CloudCache Consulting designed and implemented an API-led integration layer using MuleSoft to connect Salesforce with the client’s ERP and manufacturing systems. The solution focused on improving quote-to-cash, order management and after-sales service.

Key solution areas included:

• Real-time sync of customer, product and pricing data between ERP and Salesforce.
• Automated order creation in ERP when a sales rep submitted an approved Salesforce quote.
• Two-way integration to show order status, production stages and delivery updates inside Salesforce.
• Asset and warranty information synced for service teams to manage cases with full context.
• A reusable API catalog to support future integrations without rebuilding from scratch.
• Robust monitoring, error handling and governance through MuleSoft’s Anypoint Platform.

Tools and Technology Used:

MuleSoft
Salesforce Sales Cloud
Salesforce Service Cloud
Salesforce CPQ
ERP 

Conclusion

CloudCache Consulting helped the client move from manual processes to a connected, efficient and scalable ecosystem. Sales, operations and service teams now work from a single source of truth. Quoting is faster, order accuracy has improved and leadership has real-time visibility across the business. The reusable API framework ensures the client can continue to expand digital capabilities without the cost and complexity of traditional integrations. Read our client testimonials on Upwork.