The client is a high-tech industry company operating in the USA. Their core areas of expertise include data mining, data processing, and big data management. The company has studied growth rates and global footprints.
As the company expanded globally, it encountered challenges in providing effective support, managing its staff members, etc. like:
Infrastructure and Communications: The company struggled to support its rapidly growing global staff. The existing system was inadequate to meet the increased demand and posed limitations on efficient collaboration and communication.
Support Call Handling: The company needed to improve its support call handling process. The existing approach was inefficient and lacked the necessary intelligence and flexibility to route calls effectively.
Redundant Vendor Relationships: The company had multiple vendor relationships for communication services, resulting in fragmented solutions and unnecessary costs.
To address these challenges, we decided to do Salesforce RingCentral integration.
The following solutions were implemented:
We used RingCentral for the Salesforce managed package for this integration.RingCentral's integration with Salesforce allowed the company to improve customer support, reduce expenses, and standardize its global workforce on a unified phone platform.
The integration facilitated more intelligent call routing, upgrading basic hunt-group methods to time-zones-based logic routing.
Reducing redundant vendor relationships, the integration helped standardize the entire workforce on a single phone platform, enhancing operational efficiency.
RingCentral's VoIP phone service was deployed to offices worldwide, allowing the company to provide consistent communication capabilities to its global staff.
The implementation of RingCentral Meetings enabled the company to conduct online meetings and video conferences within a unified environment, further enhancing collaboration and reducing the need for additional communication tools.
Using RingCentral's VoIP phone service and our professional resources, the high-tech company overcame its infrastructure and communication issues. The implementation resulted in cost savings, improved customer relationships, standardization of the global workforce, and support call handling. The organization experienced more major functional effectiveness, efficiency, and consumer loyalty with CloudCache Consulting. Contact us today to learn more.