Salesforce Health Cloud Implementation for a healthcare company
About The Company:
Our client was a healthcare provider based in the USA. Their mission was to deliver best medicine services and make world a healthy place to cherish.
Customer Challenges:
The client faced significant challenges in managing substantial amounts of health data. They aimed to create actionable, personalized, and timely health signals to improve clinical and financial outcomes for people with chronic conditions. The primary objectives were to enhance patient care, streamline data management, and achieve better financial results. Still, abundant health data and a user-friendly dashboard requirement are substantial hindrances.
Solutions:
To deal with these challenges, we crafted a custom solution for client utilizing Salesforce Health Cloud. The features of the solution included:
- Architecture Management: We restructured the client's data architecture to efficiently handle large volumes of health data , including developing triggers, validation rules, and workflows to maintain data integrity and reliability.
- Clinical Portal Development: A user-friendly, web-based clinical portal was created to enhance the experience for people with chronic conditions. This portal uses on-demand batch REST APIs and was synchronized with the client's databases and worked on Salesforce-hosted databases. Healthcare professionals may easily access and manage patient data thanks to the portal.
- Data Integration and Management: Using Salesforce Health Cloud, We developed a custom solution enabling the client to analyze and handle significant shares of health data. This integration facilitated the creation of actionable, personalized, and timely health signals, leading to improved clinical and financial outcomes.
Results:
The Salesforce Health Cloud implementation turned out to be very effective for the client, cultivating significant results:
- Membership Growth: The members' enrolment in the program drastically increased, reflecting a substantial increase in user engagement and adoption.
- Client Launch Success: Various new clients were launched leveraging the support of the platform. This demonstrates the scalability and effectiveness of the solution.
- Financial Impact: The cost per patient per month was reduced to a certain extent using this program, showcasing its efficiency in reducing healthcare costs.
- Health Improvement: An average HbA1c sustained reduction was registered 8 months post-enrollment, indicating improved health outcomes for patients with chronic conditions.
- Business Growth: The client experienced a remarkable perfect score in year-over-year increase in members and ROI, underscoring the program's success. Additionally, the client launched an IPO, signaling strong business growth and confidence in the platform's capabilities.
Technology and Tools Used:
Salesforce Health Cloud
Final Words
Salesforce Health Cloud implementation facilitated the client with a robust and scalable platform to organize health data and enhance patient results. The comprehensive approach, including architecture management, clinical portal development, and data integration, resulted in significant operational and financial benefits. The client's successful enrollment growth, cost savings, health improvements, and business expansion highlight the effectiveness of the solution. CloudCache Consulting continues to empower healthcare organizations with its Salesforce Professional Resources library and innovative technology solutions that drive efficiency, enhance patient care, and support business growth. Read our happy clients' reviews on Upwork.
