Salesforce's Health Cloud and KIPU Integration for Healthcare Company

About The Company:

Our client has a network of renowned behavioural health facilities that offer care and therapy to people of all ages who struggle with alcohol, drug, and other substance addiction. The firm is committed to providing high-quality care to its patients, which is why they were looking for a solution that would allow them to streamline its patient data management and improve its communication with patients. 

They decided to implement Salesforce as their customer relationship management (CRM) system and KIPU (Knowledge and Information for Patients Unified) as their electronic medical records (EMR) system. In order to fully integrate the two systems, they contacted us to create a custom integration between Salesforce Health Cloud and KIPU.

Customer Challenges: 

The biggest challenge was ensuring that this custom integration would be seamless and that data would flow smoothly between the two systems. Our team had to ensure that patient data was accurately transferred between Salesforce Health Cloud and KIPU (an Electronic Medical Records (EMR) system designed specifically for addiction treatment centers), and that any changes made in one system would be reflected in the other. 
We also had to make sure that the integration was HIPAA-compliant (Health Insurance Portability and Accountability Act), as patient privacy is of the utmost importance in healthcare.


Our development team closely collaborated with the client to fully comprehend their specific needs and requirements for the integration. 

Utilizing Salesforce's API and KIPU's API, the team constructed a customized integration that allowed for the seamless transfer of patient data between the two systems in real time.
Through this integration, patient data, including demographics, clinical assessments, diagnoses, treatment plans, and progress notes, were automatically transferred from KIPU to Salesforce Health Cloud. 

As a result, the client's staff could access patient information promptly, improving patient care and communication between our client and its patients.


The custom integration between Salesforce and KIPU proved highly effective for clients, enabling them to streamline their patient data management and enhance their communication with patients. The integration adhered to HIPAA compliance standards, providing peace of mind and security to clients' patients.

By having access to patient data in real time, the client's staff was able to improve patient care and reduce the chances of errors occurring. 

Apart from this, the integration enabled the creation of bespoke reports and dashboards in Salesforce Health Cloud, offering clients valuable insights into patient data. This data-driven approach allowed our clients to make informed decisions and enhance the quality of care provided to their patients.

Technologies and Tools Used:

Salesforce Health Cloud, EMR System (KIPU), Salesforce API, KIPU API

Why choose CloudCache Consulting for Salesforce Health Cloud Integration?

The client chose to work with CloudCache Consulting for their custom integration between Salesforce and KIPU due to our expertise in building custom solutions for healthcare organizations. 

We have a proven track record of delivering high-quality solutions that improve patient care and streamline operations for healthcare organizations. Our team of developers has extensive working experience with Salesforce and KIPU, and we ensure that our Salesforce Professional Resources will always meet your specific needs and requirements. 

If you are looking to optimize your healthcare organization operations with CRM, we'd love to work with you. Connect your healthcare data management system with CRM using our Salesforce Professional Resources today. 

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