Workato Integration for a Fashion Retail Company
About The Company:
Our client is a prominent fashion retail outlet based in Singapore, founded a decade ago. What started as a humble blog shop has now grown into a successful business with four brick-and-mortar stores in Singapore and two additional outlets in Cambodia. The company is dedicated to providing a seamless omnichannel shopping experience, ensuring that customers receive the same level of service and satisfaction whether they shop online or in-store.
Customer Challenges:
As the company expanded, it encountered several operational challenges. Initially, the company managed its data manually across various unintegrated systems. The need for technical heavy lifting became apparent as they tried to streamline their processes through coding and scripts. However, this method required a high level of technical expertise, making it impractical and costly to maintain. The rigid nature of these scripts also posed a problem; any changes in the business environment could disrupt the system, leading to downtime and increased operational costs.
The existing setup could not keep up with the dynamic demands of the retail market, making it difficult for The client to deliver the seamless shopping experience they aimed for.
Solutions:
In their quest for a solution, we recommended Workato’s low-code, no-code enterprise integration and automation platform. Workato's capabilities provided an ideal solution for integrating their disparate systems without the need for extensive technical knowledge. This integration allowed them to automate their end-to-end order fulfillment process, ensuring that their Point of Sale (POS) system, third-party logistics (3PL) provider, and last-mile delivery partner could work with their ERP system seamlessly.
With Workato, The client was able to eliminate manual intervention in their operations. The moment an order is received, the 3PL provider can fulfill it immediately if within working hours, significantly reducing order processing time. This automation ensured that all orders could be fulfilled within the next working day or even the same day, reaching the delivery partner in less than two days from order receipt. Additionally, every step of the process is recorded in real-time into the cloud ERP, providing the company with up-to-date information and ensuring reliable operational planning.
Results:
The implementation of Workato’s integration and automation capabilities brought about significant improvements for the client. The increased speed and efficiency of order fulfillment led to a 25% increase in customer satisfaction. Customers admired the quick delivery times and the smooth shopping experience, both online and offline.
Moreover, The client experienced a 30% reduction in excess inventory. The faster turnaround on orders meant that stock could be managed more effectively, reducing the costs associated with holding excess inventory and minimizing waste.
Crucially, the reliability and flexibility provided by Workato allowed them to navigate the challenges posed by the pandemic without any disruptions to their internal logistical planning. This stability was vital in maintaining their operations during a period of significant uncertainty and change.
Key Stats:
- 25% Increase in Customer Satisfaction:
- 30% Reduction in Excess Inventory:
- Uninterrupted Operational Planning:
Final Words:
The client’s journey from a small blog shop to a successful retail outlet highlights the importance of embracing innovative solutions to address operational challenges. By leveraging Workato’s low-code, no-code platform, they were able to integrate their disparate systems and automate their order.
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