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Salesforce’s Launched New AI-Powered Plans to Change the Game for Businesses in 2025

Salesforce has taken a major step forward in helping businesses work smarter with artificial intelligence (AI). With fresh updates to their product packaging and pricing, the company is making it easier—and more necessary—for businesses to adopt AI in their day-to-day operations.

These changes introduce powerful tools like Agentforce and new AI features within Salesforce and Slack. However, they also come with higher costs, especially for companies looking to unlock the full potential of these AI capabilities.

In this article, we’ll explore the updates in detail and what they really mean for your business.

Why Salesforce Is Updating Its AI Offerings 

Salesforce believes that AI should be a part of every employee’s toolkit—not just for IT or data teams, but across sales, support, marketing, and field operations. Their goal is to embed AI deeply into business workflows so that tasks can be automated, insights can be generated faster, and teams can serve customers more efficiently.

The latest updates are designed to turn that vision into reality by making AI tools easier to access through bundled plans, flexible pricing, and smart integrations across platforms like Slack.

What’s New: Tools, Pricing, and Plans 

Agentforce Now Fully Available with Flexible Options

Salesforce’s advanced AI engine—Agentforce—is now officially available as an add-on or as part of a bundled edition. Here’s what you need to know:

  • Add-On Option: Starting at $125/user/month, available for those using Enterprise or Unlimited Editions.
  • Agentforce 1 Edition: begins at $550/user/month, including everything from the add-on plan plus:
  • 2.5 million Data Services Credits via Data Cloud
  • Role-based, prebuilt AI templates to jumpstart productivity (e.g., templates for banking or healthcare tasks)

These AI tools replace the older Einstein packages and offer much more value by combining generative, predictive, and agent-driven capabilities.

Slack Upgrades to Support AI and Salesforce Integration 

Slack is also getting a smart upgrade:

  • AI tools like conversation summaries, meeting notes, and automated workflows are coming to Pro and Business+ plans.
  • Pricing Changes Effective August 1, 2025:
  • Below will be in bold and bullets
  • Slack Business+: Increases to $15/user/month
  • Slack Enterprise+: A new premium tier with enterprise search, AI support, and more admin features

 Salesforce Cloud Editions See a Price Increase 

Salesforce plans to hike approx 6% effective from August 2025. These price changes reflect the growing value of Salesforce’s AI tools but may impact budgeting for some companies.

Important: AI Access Still Requires Licensing

Even though Slack and Salesforce are being upgraded to support AI features, using these features is not automatic.

You still need to buy a separate license for Agentforce tools:

  • $125/user/month for the basic Agentforce add-on
  • $550/user/month , the full Edition

This means that while your tools may be AI-ready, they won’t actually do anything AI-related unless you purchase the right add-ons.

What This Means for Growing and Mid-Sized Businesses 

Here’s the challenge:

  • You’ll now be paying more for your base Salesforce and Slack services.
  • The most powerful AI tools are locked behind premium pricing.

Getting the most value out of these tools means your workflows, systems, and teams need to be prepared for automation.
For some businesses, this is an opportunity to invest in advanced automation and intelligent systems. For others, the timing might not feel right—especially if you're still managing tasks manually or working with disconnected systems.

Either way, these changes push companies to think seriously about AI—not as a future goal, but as a current expectation.

Shift in Strategy 

What Salesforce is doing isn’t just about bundling new features or increasing prices. It’s a strategic pivot toward making AI an essential part of business operations. From agents that can resolve customer issues to intelligent analytics that drive faster decisions, the company is positioning AI as the core of its platform.

By making these tools widely available—but at a premium—Salesforce is encouraging companies to take action. It’s no longer about experimenting with AI; it’s about making it part of how your business runs, every day.

Final words 

The message is clear:Salesforce wants every business—regardless of size—to embed AI into its processes, decisions, and customer interactions.

The updates offer powerful capabilities, but also require thoughtful planning:

  • Can your team handle agent-driven workflows?
  • Do you have the systems in place to support AI automation?
  • Is your budget ready for a shift toward higher-value tools?

If you're unsure where to start, working with a Salesforce consulting partner like CloudCache Consulting  can help you. Need help navigating Salesforce’s AI pricing or integrating Agentforce into your business?
 We can guide you through this transformation—so you make the most of your investment and stay ahead in the AI-powered future.

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