Salesforce, the global leader in CRM, has recently unveiled generative AI capabilities for Sales Cloud and Service Cloud, revolutionizing how sales and service teams interact with customers. This new advancement, Sales GPT, and Service GPT integrate generative AI directly into the workflow, automating various tasks and enhancing productivity.
Over 60% of these professionals believe that generative AI can significantly improve customer service.
Sales GPT introduces personalized and data-informed automation for sales processes. It auto-generates customer emails, streamlining sales prospecting and saving valuable time. Call summaries automatically transcribe and summarize calls, enabling sales representatives to focus on engaging with customers.
Service GPT and Field Service GPT empower organizations to scale service experiences. Service replies are auto-generated, providing personalized responses grounded in real-time data, resulting in faster issue resolution. Work summaries create wrap-up summaries of service cases and customer engagements, and knowledge articles are auto-generated and continuously updated based on real-time data, ensuring institutional knowledge remains current.
Salesforce collaborates with partners Like CloudCache Consulting to help businesses maximize the benefits of Sales GPT and Service GPT. We offer accelerators, customized AI strategies, and practical use cases to increase productivity and profit.