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Salesforce Launches Agentforce 3: The Future of Scalable AI Agents with Visibility and Control

Salesforce recently launched Agentforce 3 — an extended version of its digital agent. As companies rush to implement AI across their operations, the biggest challenge they now face isn’t just building AI agents, but scaling them with confidence.

What is Agentforce 3

Agentforce 3 addresses this critical gap by offering unmatched visibility, enterprise-grade controls, and seamless interoperability for AI agents.

With thousands of successful Agentforce deployments since its debut in October 2024, Salesforce has used real-world insights to shape this new release. The result? A robust, enterprise-ready platform designed to help businesses monitor, optimize, and scale their digital workforce — faster and smarter.

Tackling the Biggest AI Agent Challenges 

Despite the rise of AI, organizations have faced key blockers:

  • Limited visibility into how AI agents perform.
  • Slow iteration cycles for adapting agents.
  • Poor integration with existing enterprise tools.

Agentforce 3 changes that landscape. Built on Salesforce’s advanced Atlas architecture, this upgrade focuses on performance, control, and adaptability, enabling teams to confidently deploy AI agents at scale.

Key Innovations in Agentforce 3 

Agentforce Command Center 

The heart of the new platform, the Command Center provides full observability into AI agent operations. It allows businesses to:

  • Better tracking of  agent performance,  health,  and success rates.
  • Receive real-time alerts for latency, escalations, or errors.
  • Understand adoption, cost, and ROI across various departments.
  • Integrate insights directly into tools like Datadog, Splunk, and Way found through Open Telemetry support.

This single pane of glass empowers teams to take proactive action, spot inefficiencies, and continuously improve AI agent performance.

Model Context Protocol (MCP) Interactions support 

Salesforce now supports MCP — an open standard for AI agent communication.

This means agents can now talk to each other, integrate into complex workflows, and function across systems in ways that were previously impossible

Expanded AgentExchange Ecosystem

AgentExchange has been supercharged with 30+ partners offering plug-and-play agentic services. This includes integrations with:

  • Google Cloud
  • AWS
  • Stripe
  • PayPal
  • IBM
  • Box
  • Notion
  • Teradata
  • WRITER and more

Customers can instantly access pre-built services, expanding what agents can do without extensive setup.

Enhanced Atlas Architecture

The foundation of Agentforce 3 is built on a stronger, faster, and smarter Atlas architecture, offering:

  • 50% lower latency
  • Improved accuracy with better grounding and web search integration
  • Inline citations for transparency
  • Broader multi-region and language support

This ensures that agents are not only smarter but also more compliant, resilient, and reliable for enterprise needs.

Benefits for Technology Partners

With Agentforce 3, technology partners can now:

  • Showcase agent-first solutions via AgentExchange to a global customer base.
  • Simplify integrations using open standards and secure enterprise-grade tooling.
  • Accelerate delivery and expand revenue streams by building fast, scalable solutions with minimal effort.

This opens up major opportunities in the growing agent economy — especially as AI agent usage grows by 233% in just six months, according to the Slack Workflow Index.

Benefits for Consulting Partners 

Consulting firms now have an enhanced role in guiding clients through AI transformation. With Agentforce 3:

  • They can help businesses advance agentic maturity using Salesforce’s Agentic Maturity Model.
  • Provide critical support in governance, compliance, and infrastructure design as agent deployments become more complex.
  • Gain visibility and marketing support by showcasing unique offerings on AgentExchange.

With Salesforce's resources and go-to-market support, partners can maximize their visibility and impact in this rapidly evolving space.

Enablement & Launch Events 

June 23–25 marks the official Agentforce 3 Launch Week, with a series of events and webinars, including:

  • Social showcases using the Agentforce3 hashtag.
  • Exclusive Partner Day discussions with insights from Salesforce executives.

Additionally, tech partners can join the Agentforce & AgentExchange Webinar to preview upcoming features, explore integration tools, and connect directly with Salesforce product teams.

Final words

By solving the blockers to AI agent scalability — visibility, integration, and speed — Salesforce empowers companies to fully embrace the future of digital labour.Stay updated with CloudCache Consulting and explore how your organization can benefit by following Agentforce3 and engaging with us.

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