Salesforce Launches Agentforce 2dx: New Capabilities Embed Proactive Agentic AI into Any Workflow
Salesforce has announced Agentforce 2dx, the latest version of its digital labor platform. This update brings autonomous AI agents into business workflows. Agentforce now works proactively, responding to data changes and operating in the background. It integrates with various user interfaces, offering rich media and content.
Empowering Developers and Admins
New low-code and pro-code tools help developers and admins configure and deploy Agentforce faster. AI-powered assistance ensures confidence in testing and deployment. The tools simplify customization, making Agentforce accessible to businesses of all sizes.
Introducing AgentExchange
Salesforce has also launched AgentExchange, a trusted marketplace for AI agents. This platform helps businesses quickly deploy AI solutions with pre-built actions and agents. Companies can list their components for sale, tapping into the $6 trillion digital labour market. AgentExchange starts with 200 partners and hundreds of ready-made actions.
Industry Adoption
Businesses like The Adecco Group, Engine, OpenTable, Oregon Humane Society, Precina, and Vivint have adopted Agentforce. These companies are leveraging AI to improve efficiency and streamline operations.
The Future of AI Automation
Agentforce 2dx enables AI agents to act independently. Unlike traditional chatbots, these AI agents dynamically respond to live data and changing business needs. AI-driven automation reduces manual work, increases agility, and enhances customer interactions.
What’s New in Agentforce 2dx?
- Agentforce API: Integrates AI into back-end processes and other systems.
- Agentforce Invocable Actions: Embeds AI within Salesforce business logic like Flow and Apex.
- MuleSoft for Agentforce: Uses natural language to create AI topics and actions from MuleSoft APIs.
- Slack Workflow Builder Integration: Triggers AI from Slack events without user-initiated actions.
- Agentforce Employee Template: Deploys AI agents for internal business use.
- Agentforce Surfaces: Customizes AI responses across digital channels.
- Agentforce Cards: Embeds AI-generated insights within Salesforce components.
- Tableau Semantics: Enhances AI decision-making with real-time business context.
Enhanced Development and Deployment Tools
- Agentforce Developer Edition: An open source platformfor AI agents.
- AI Assistance in Agent Builder: Helps configure and troubleshoot AI responses.
- Testing Center: Uses AI to test Agentforce configurations at scale.
- CLI and VS Code Support: Allows developers to update and test AI configurations efficiently.
- DX Inspector: Provides insights into AI metadata and topics within Salesforce.
- Agentforce Interaction Explorer: Offers detailed analytics on AI agent performance.
Business Impact
Industry analysts highlight Agentforce’s efficiency. Companies using Agentforce achieve AI deployment 16 times faster. Accuracy increases by 75%, while ROI is realized up to five times quicker. Organizations report 40% faster case resolutions and 25% higher lead conversions.
Analyst Perspective
89% of CIOs consider AI critical to their digital strategy in 2025. However, 60% of AI projects struggle to deliver ROI. Agentforce bridges this gap with pre-built workflows. Companies adopting AI automation gain a competitive edge, streamlining operations and enhancing customer engagement.
Salesforce’s Agentforce 2dx marks a major shift in AI automation. Businesses can now embed intelligent AI into workflows, ensuring efficiency, accuracy, and scalability.
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